The most frequently asked questions about Nicalier Fine Art and my Art Prints. If you need any further information, please contact us. We are always happy to help you.
I placed an order but didn’t receive confirmation. What do I do?
If you just placed an order, it may take a couple of minutes to receive an order confirmation. If you still have not received one, please reach out to our support team and we'll work on getting you an order confirmation.
When will I receive my order?
We're committed to printing and shipping your order within a respected time. Your orders will receive an estimated delivery date but this may vary, especially in the current economic climate of the online retail market. Your orders will also receive a tracking link that can be used to track your order.
Can I change or cancel my order, or update my shipping address?
Once you place your order, you may be able to change or cancel your order but once your order is in production, unfortunately, we are unable to make any changes or cancel your order. If you cancel your order in production, you may still be responsible for the cost of the product canceled as our products are custom printed.
What is the processing time on my orders?
Processing your order can vary depending on the products you've ordered. Your order will need to be verified and then sent to production. Verifying your order may take upwards of 24 hours and then it will be sent to production. Typically, orders will be in production for 1-2 weeks before it is ready to be shipped. Since our products are custom printed, you may experience slight variances between orders. Once your order is produced, it will be shipped and you'll be provided with a tracking link for your order.
What happens if I didn't receive my tracking link and how long will it take to receive one?
Please allow up to 72 hours to receive a tracking link after your order is shipped. You will not receive a tracking link while your order is in pre-production or production.
I’m not happy with the product, what do I do?
We're sorry that you were not satisfied with our product but unfortunately, we cannot offer refunds or returns for a product that you are unhappy with.
I received a damaged product, what do I do?
Please reach out to us describing the damaged product and be sure to include photo evidence of the damaged product in your order.
I never received my packaged order, what do I do?
If your packaged order was not received and the tracking link states that it was not delivered, your order will be considered lost in transit. You can then reach out to our support team about a lost in transit package and we can work on getting you a reprinted order.
What are your exchange, refund, and return policies?
All of the printed products are created and custom printed when ordered. While we want every order to be perfect, mistakes can happen from time to time. We do not offer exchanges as every product is custom printed. We can offer refunds or returns for your orders if there are product mistakes. Please reach out to us and if you are submitting a request, please be sure to include photo evidence of your product in your order.